RETURNS & EXCHANGES

SERVICE EXCHANGE INJECTORS

  • Service exchange units will be supplied with a 'core return note'.  Your old units need to be returned to us, in a repairable condition (see 4.0), within 30 days or sooner. Should this not be done please see 5.0

  • To return old units, simply place in the box used to supply the new units with the core return note, either phone us to arrange collection or post back to us.

  • Please obtain a proof of postage receipt when returning old injectors, as the onus will be on you to prove that the old units had been posted should they be lost.​

SERVICE EXCHANGE INJECTORS

CONDITION OF OLD UNITS RETURNED

  • If units have been supplied as service exchange units the original replacement units will need to be returned to us, using our prepaid addressed label, in a repairable condition. This means that;

  • There must be no damage caused by overheating, being chiselled, smashed, bent, distorted, heavily corroded, stripped or have parts missing.

  • The old units should not have had acid, water or other aggressive chemicals in them

  • Should a unit be damaged, as above, the surcharge price as indicated on your original invoice and return note will be charged to you.
     

UNITS / SPECIAL TOOLS NOT RETURNED

  • After the indicated time, 15 or 30 days have passed and you have not yet returned your old units, you will be sent a reminder letter with another return note and addressed pre-paid label. We will also try and contact you by phone. Should you require an extended period this can be arranged.

  • If there is still no indication that your old units are going to be returned we will charge your payment method, with the indicated surcharge and send you a receipt. google4ed943fdea3ada98.html

 

RETURNS

  • Units correctly ordered and supplied then returned unused will be subject to a 20% handling charge.

  • Used units correctly supplied and fitted will not be able to be returned for credit. In the case of s suspected warranty please refer to section 6.0 Warranty in Terms & Conditions

  • Should units be supplied incorrectly, replacement units will be supplied free of charge.