SERVICE EXCHANGE INJECTORS

Service exchange units will be supplied with a core return note. 
Your old units need to be returned to us, in a repairable condition, within 30 days or sooner.
To return old units, simply place in the box used to supply the new units with the core return note, either phone us to arrange collection or post back to us. Please obtain a proof of postage receipt when returning old injectors, as the onus will be on you to prove that the old units had been posted should they be lost.

SERVICE EXCHANGE INJECTORS

CONDITION OF OLD UNITS RETURNED

If units have been supplied as service exchange units the original replacement units will need to be returned to us, using our core return note, in a repairable condition. This means that:

  • There must be no damage caused by overheating, being chiselled, smashed, bent, distorted, heavily corroded or have parts missing

  • The old units should not have had acid, water or other aggressive chemicals in them.

  • Should a unit be damaged, as above, the surcharge price as indicated on your original invoice and return note will be charged to you.

UNITS / SPECIAL TOOLS NOT RETURNED

After the indicated time, 15 or 30 days have passed and you have not yet returned your old units or special tools, you will be sent a reminder letter with another return note and addressed pre-paid label. We will also try and contact you by phone. Should you require an extended period this can be arranged.

If there is still no indication that your old units or special tools are going to be returned we will charge your payment method, with the indicated surcharge and send you a receipt.